Shipping policy

Effective Date: 1.8.2026

Thank you for shopping with Vigil Family Wines. We take great care in packing and shipping our wines to ensure they arrive safely and in excellent condition. Please review our shipping policies below before placing your order.

Legal Requirements

By placing an order with Vigil Family Wines, you confirm that:

  • You are 21 years of age or older

  • The recipient of the shipment is 21 years of age or older

  • Someone 21+ will be available to sign for delivery

All wine shipments require adult signature upon delivery in compliance with state and federal alcohol shipping laws.

Where We Ship

We ship wine to select U.S. states where permitted by law. Shipping availability may change based on state regulations.

If your state is not eligible for direct-to-consumer wine shipping, your order may be canceled and refunded.

Shipping Methods & Carriers

Orders are shipped via licensed wine carriers such as:

  • UPS

  • FedEx

Shipping method and carrier are selected at checkout based on destination and availability.

Processing Time

Orders are typically processed within 3–5 business days, excluding weekends and holidays.

Please note:

  • Orders placed during high-volume periods (wine releases, holidays, events) may experience slight delays

  • We do not ship on weekends or major holidays

You will receive a confirmation email with tracking information once your order has shipped.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Number of bottles

  • Shipping method

Any applicable taxes or fees will be clearly displayed before checkout is completed.

Weather Holds

To protect wine quality, Vigil Family Wines may delay shipment during extreme weather conditions, including excessive heat or cold.

If a weather hold is applied:

  • Your order will be held until safe shipping conditions are available

  • We may contact you if extended delays occur

Delivery Attempts & Failed Delivery

If delivery is attempted and no eligible adult (21+) is available to sign:

  • The carrier will make additional delivery attempts or hold the package at a local facility

  • Additional fees incurred due to failed delivery attempts may be the responsibility of the customer

Please monitor tracking information closely to ensure successful delivery.

Returns, Exchanges & Lost Shipments

Due to alcohol regulations, we cannot accept returns of wine once it has shipped.

If your order arrives:

  • Damaged, or

  • Incorrect, or

  • Lost in transit

Please contact us within 7 days of delivery with photos and order details so we can assist you.

Incorrect Address Disclaimer

Please verify shipping information carefully at checkout. Vigil Family Wines is not responsible for delays, losses, or additional fees resulting from incorrect or incomplete addresses.

Contact Us

If you have questions about shipping, eligibility, or your order, please contact us:

📧 Email: info.vigilfamilywines@gmail.com
📍 Location: Sonoma County, California